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Declaring a Disaster . . .

If your credit union location is experiencing inclement weather and would like to prepare for a possible disaster, or in the situation where a disaster has occurred, follow the steps below to alert Galaxy and begin restoration of your services.

  1. It is recommended that you run a new Trial Balance and a Member Name/Address report daily until the situation has settled.
  2. If you are forced to evacuate your building, please power down your equipment and unplug it from the electricity. If possible, elevate the equipment to a higher platform to avoid damage from flooding.
  3. Call the Galaxy Disaster Declaration Hotline at 1.800.876.9000, press 5, then 1 to activate your recovery plan.
  4. Describe the nature of the emergency and provide your credit union name, contact name and phone numbers where you can be reached. Galaxy recommends that you have a second contact name and number in the event that the first contact can't be reached.
  5. Initiate your calling tree to notify your staff and vendors of the disaster.
  6. Review and/or activate your business continuity plan.